Terms & Conditions

Terms and conditions in use of sale are available on this page

• Site Owner
• Contract terms
• Site accounting
• Technical product information
• Availability
• How to pre-order products
• Prices in the main catalogue
• How to purchase
• Payment methods
• Invoicing method
• Acceptance and fulfillment of the order
• Collection at the Reefsnow.com store
• Shipping and delivery of products
• Retention of title
• RMA products
• General rules for RMA
• Disclaimer
• Complaints

Site Owner

The owner of the website www.reefsnow.com (hereinafter referred to as the "Site") is Comas di Mascazzini V. & C. s.n.c.. These Terms and Conditions of Sale is applied to the commercial relations existing between Comas di Mascazzini V. & C. s.n.c. legal seat office in Corso Martiri Patrioti, 26/30 - 20022 Castano Primo (MI) - ITALY - C.F. and VAT number: 028990460154 (hereinafter referred to as "Comas" or "Owner") and the user of the site (hereinafter referred to as "Customer") who makes an order whose personal data are indicated in the registration form and in the form 'order'. Any condition formulated by the Customer that does not comply with these Terms of Use of Sale will NOT be considered valid from us. These Terms of Use and Sale may be subject to any changes made necessary by subsequent provisions of the law.

Terms of the sales

The contract between Comas di Mascazzini V. & C. s.n.c. and Customer must be considered concluded with the acceptance, even if only partial, of the order by Comas. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways provided, the Customer declares to have read and accepted in all its parts, all the information provided to him during the purchase procedure, the offer of product specifications, and these Conditions of Use and Sale in their entirety.

The Customer declares that he has not entered false or fictional data in the order form, and therefore declares that data entered correspond to his real personal data. Comas by Mascazzini V. & C. s.n.c. reserves right to pursue any violation and abuse in appropriate offices. The obligations assumed by Customer in this article as well as the guarantee of successful payment made by Customer, are essential for Comas di Mascazzini V. & C. s.n.c., which reserves the right, in event of non-fulfillment of one of aforementioned obligations, to terminate legal contract, without prejudice to any right to compensation for damage.

Site registration

Site registration isn't mandatory. It is possible to consult the product catalog on Site and place an order without being registered, or in any case use other methods of purchase (by e-mail, fax, telephone).

In the registration phase, the Customer must provide a few personal data, necessary for the management of his online orders, and indicate an e-mail address and a password that will allow him to access the cart to make purchases directly from the Site, with the utmost confidentiality and tranquility.

After registration, the Customer receives a confirmation e-mail, following which he will be able to access the shopping cart of the Site by logging in by entering the e-mail address and password indicated in the registration form. Registration must be done only once, then the customer can access his cart using the same login data. We therefore invite you to write down your e-mail address and password. It is possible to transfer the logins of some social networks, in this case you will not receive any email confirming registration.

Access to the Customer area is possible through social networks, Facebook, Google+, Amazon, if you have provided the sharing permissions of the registered profile. Access is facilitated, subsequently you will have to enter the missing data necessary to allow the conclusion of the purchase contract.

Technical information of the products

The specific technical information of single products included in site catalog, was obtained from public information of respective Brand. Reefsnow.com and Comas, therefore, can right to modify / adapt the technical and dimensional information of the products in the catalog, based on what will be communicated by the manufacturers, even without prior notice. The Data Controller therefore declines all responsibility for the data entered and sends the Customer to check them on the respective manufacturers' sites.

Product availability

The Customer can only purchase the products in the electronic catalog available on the Site at the time of placing the order, in available quantities reported. The availability of the product can be viewed by entering the description of the same or from the cart. If the quantity of the ordered product exceeds that in stock, it will be displayed that the quantity is not available, giving the customer the possibility to change the quantity. If the customer needs more quantity of that available stock, the customer can contact us and we will communicate the waiting times for the supply of the product. The modification of the quantity of the products in the warehouse takes place in real time only at the time of the conclusion of the order, so it is always advisable to check the actual availability of the product before placing the order. However, there may be discrepancies on actual availability since the stock inserted as available on the Site is shared with the physical store.

Preorder products

In case of purchase of products that can be preorderer, it is necessary, at the time of the order, to pay, if not total amount, at least a deposit equal to 50% of the total cost of the product. Once the purchase has been confirmed and the amount paid, delivery times may vary depending on the delivery times by the supplier. If you wish to withdraw from the purchase of a product purchased upon reservation or, likewise, cancel the order after our confirmation and payment to the supplier, the amount of the deposit paid will be retained.

Prices displayed in catalog

All the prices inserted on the Site, in the relative column of the catalog, are to be understood as VAT prices. included in effect at the time of order. The Owner reserves the right to change the prices of the products at any time, however the prices invoiced are those in effect at the time the order is sent. In the event of a discrepancy between the rate indicated and in effect at the time of the Customer's order, due to a typo, edition or calculation error automatically on the Site, the rate in force will prevail. However, the Customer may cancel the order by reporting the problem to us. In case of confirmation of the order following price adjustment, it will be required to integrate the differences to allow the order to be processed. If there are significant variations in the VAT. (especially by increasing the rate), it may be required to integrate the difference to allow the order to be processed. In this regard, it is recalled that the Value Added Tax is regularly paid to the State in accordance with the terms of the law.

Purchasing methods

The Customer can only purchase the products in the electronic catalog presented on Reefsnow.com at the time of placing the order. The fastest way to place an order is via the internet (online), by accessing your shopping cart using the data (E-mail and Password) of registration to the Site. This purchase method therefore requires registration on the Site. It is possible, also, place an order from the site even without being registered. Correct receipt of the order is confirmed by COMAS through an automatic message from the system, sent to the email address (e-mail) communicated by the Customer during registration.

The confirmation message will contain the Order Number assigned by the system, to be used in all subsequent communications with COMAS, and will re-propose all the data entered by the Customer (complete address, telephone number) who undertakes to verify its correctness and to promptly communicate any corrections. through our contacts also reported in the confirmation email. In the event of non-acceptance of the order or unavailability of some products, COMAS guarantees timely communication to the Customer, always by e-mail or by telephone to inform him of the unavailability of the product and propose to cancel or modify his order.

In case of purchase of products on order (not available in stock but bookable on request) it will be necessary to pay an advance equal to at least 50% of the value of the item, which could be retained by COMAS in the event that the customer decides to withdraw from the purchase after this item has been ordered and paid to the supplier by COMAS.

In addition to purchasing online on the Reefsnow.com website, you can order via:

• Fax: to the number (+39) - (0) 331-878.497 (Indicate the product code, the quantity ordered, the type of payment chosen and your complete data).
• E-mail: by writing to info@reefsnow.com (indicating the product code, the quantity ordered, the type of payment chosen and your complete data).
• by phone by calling (+39) -338-21.14.708 (10-12 and 15.30-18.30 from Monday to Friday).

Wednesdays and Thursdays proved to be the best days to send orders, this allows us to order the missing material or put it into production, and to ship regularly within the indicated times, reducing the transport period, avoiding stops in warehouses on non-working days.

Payment methods

Your purchases on Reefsnow.com are safe.

COMAS can accepts the following forms of payment for deliveries made in Italy and outside:

• PayPal: By choosing this payment method, by clicking on "Confirm Order" you will be directed to the secure PayPal server, where you can make the payment in absolute tranquility using your PayPal account directly if you have one, and without the slightest risk that someone will come in. possession of your data. At the same time as the online transaction is concluded, PayPal will immediately charge the amount relating to the purchase made. In case of cancellation of the order, both by the Customer and in case of non-acceptance of the same by COMAS, together with the cancellation, the amount relating to the canceled goods will be re-credited to the Customer's Paypal account. The re-credit times depend exclusively on PayPal. COMAS reserves the right to request additional information from the Customer (for example landline telephone number or the sending of copies of identity documents) to determine the actual ownership of the PayPal account. In the absence of the required documentation, COMAS reserves the right not to accept the order. At no time during the purchase procedure is COMAS able to know the information relating to the buyer or other methods chosen within the PayPal wallet and transmitted via a secure connection directly to the PayPal site that manages the transaction. No COMAS computer archive will keep such data.
• Payment by credit card through the PayPal system: choosing this payment method, by clicking on "Confirm Order" you will be directed to the secure PayPal server, where you can make the payment in absolute tranquility using a credit card, and without the risk of someone coming into possession of your sensitive data. At the same time as the online transaction is concluded, PayPal will immediately charge the amount relating to the purchase made. In case of cancellation of the order, both by the Customer and in case of non-acceptance of the same by COMAS, together with the cancellation, the amount relating to the canceled goods will be re-credited to the Customer's account. The re-credit times on the payment instrument chosen within the Paypal account depend exclusively on PayPal and the banking system concerned. COMAS reserves the right to request additional information from the Customer (for example landline telephone number or the sending of copies of identity documents) to determine the actual ownership of the PayPal account. In the absence of the required documentation, COMAS reserves the right not to accept the order. At no time during the purchase procedure is COMAS able to know the information relating to the buyer's credit card or other methods chosen within the PayPal wallet and transmitted via a secure connection directly to the PayPal site that manages the transaction. No COMAS computer archive will keep such data. Under no circumstances can COMAS be held responsible for any fraudulent or improper use of credit cards by third parties, upon payment for products purchased on Reefsnow.com.
• Bank wire transfer: In case of payment by bank transfer in advance, what the Customer ordered will be kept busy until receipt of proof of payment, to be sent to the e-mail info@reefsnow.com or by fax to 0331-878.497 no later than 3 working days from the date the order is sent. The shipment of the order will take place only upon actual receipt of the sum on the bank account in the name of COMAS di Mascazzini V. & C. s.n.c. which must take place within 7 working days from the date of acceptance of the order, after this deadline, the order will be considered automatically canceled.
  The purpose of the bank transfer must include:
  • The Order Number as indicated in the order confirmation e-mail
  • The date of placing the order is the same as the receipt of the order confirmation e-mail
  • Name and Surname of the order holder

  The data to make the bank transfer will be indicated in the order confirmation e-mail. In case of payment by bank transfer, ReefSnow.com will ship the goods upon crediting the payment or a copy of the payment receipt, sent by fax or e-mail.

Order acceptance and fulfillment

COMAS reserves the right to accept only orders from subjects in possession of a Tax Code and / or VAT number (or equivalent data if not resident in Italy) and who have reached the age of majority.

COMAS reserves the right to refuse the order even in the following cases: shipments to post office boxes; supply of personal data that is not real or incorrect; previous breach of any title against COMAS; lack of availability of the goods, for any reason, in its own warehouses or at suppliers; in any other case of incompatibility with COMAS economic interests and company policies.

COMAS can only accept orders for delivery in the Italian territory, San Marino and Vatican City, and other by according from the parts.

COMAS provides, upon verification of payment by the Customer, for the fulfillment of orders from Monday to Wednesday, from 10.00 to 17.00

Goods collection at the Reefsnow.com Headquarters

For Customers who want to make the online purchase of products with collection and balance at our headquarters (collection in store), collection is only possible during the opening hours of the store available on the contact page. It is not possible to make appointments for the collection of products ordered online only.

Products: Shipping and delivery

The packaging and shipping costs are charged to the Customer, except for special promotions implemented on the Site. During the online ordering procedure, the software will automatically calculate the shipping costs based on the total weight of the goods ordered, the country and Area of belonging, the payment method and the type of shipment chosen. The customer therefore has the opportunity to immediately know the cost of shipping and decide whether or not to confirm the order.

COMAS reserves two working days to carry out all the necessary processing, packaging and administrative procedures. The time taken by the courier for delivery must then be added to these two days, the latter varying depending on the courier that will be used and the place of delivery. More information regarding delivery methods, times and related costs are shown on the Shipping and Delivery page. COMAS undertakes to deliver the products ordered by the Customer by courier, at the address specified by the same when registering the order data. No responsibility can be attributed to COMAS in case of delay in order fulfillment or delivery of the order. Detailed information is returned to the Shipping and Delivery page

Retention of title

COMAS reserves the ownership of the goods supplied until the Customer has fulfilled all the obligations towards him and in particular until the full payment of the price. This retention of title does not hinder the transfer of risks which will in any case be borne by the Customer from the date on which the products ordered have left the COMAS warehouses in accordance with the provisions of the section "Shipping and delivery of products"

Return of a product

A product can be returned for:

• Guarantee: all goods sold on the Site enjoy the guarantee provided by the supplying companies with effect from the date of purchase. The warranty period is valid for at least 24 months for the consumer (a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by requesting an invoice by specifying a VAT number in the order form); 12 months for purchases made by companies. To use it, the Customer must strictly keep the proof of purchase (receipt or invoice) and the transport document received upon delivery of the goods, the original packaging of the product received.
  Repair interventions during the warranty period are guaranteed through the Service Centers authorized by the individual manufacturers. Transport costs related to sending for repair and returning the repaired product are charged to the customer, unless otherwise specified in the specific manufacturer's warranty policies (many manufacturers carry out the return of the product under warranty at their own expense). If, following intervention by an authorized Service Center, the original problem does not turn out to be a defect of non-conformity covered by warranty, the Customer will be charged for any test, verification and restoration costs provided for by the Service Center.
  The replacement of the product in case of "product not working on delivery" will be implemented only if expressly provided for by the specific manufacturer.
  The timing of replacement or repair of the product depends exclusively on the manufacturer's policies. In the event that, for any reason, it is not possible to return a product under warranty (restored or replaced) to the Customer, COMAS will refund the price paid. In all cases, the goods to be repaired or replaced must be returned to COMAS by the Customer, at his expense, in the original packaging, complete in all its parts (original packaging, documentation and accessory equipment), and affixing the label provided by COMAS, which specifies the RMA number (return authorization code).
• Product does not conform to the one purchased: it is possible to return a product for manufacturing defects and for sending a wrong product, within the mandatory term of 48 hours from delivery.
• Lack of conformity existing at the time of delivery of the goods (articles 128-135 of Legislative Decree no. 206 of 06/09/2005). The legal guarantee in favor of the consumer covers defects of conformity, existing at the time of delivery well, that they manifested themselves at the delivery of the good itself. The lack of conformity must be communicated, under penalty of forfeiture, within two months from the date on which the Customer discovered the defect. The warranty is not applicable, for example, in the event of negligence, carelessness in the use and maintenance of the product, connection of the product to electrical systems or any other type not compliant with the law. In case of lack of conformity, the consumer has the right to restore, without charge, the conformity of the goods by repair or replacement, or to an adequate reduction in the price or to terminate the contract, according to the provisions of art. 130 of Legislative Decree no. 206/2005.
• Right of withdrawal: pursuant to art. 49 Legislative Decree 206/2005 as amended by Legislative Decree 21/2014, if the Customer is a consumer (a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by requesting an invoice specifying a VAT number in the order form), you can exercise the right of withdrawal, for any reason and without the need to provide explanations. Without prejudice to the cases of exclusion listed below, the right of withdrawal can be exercised within 14 days of receipt of the goods purchased, by written communication sent by registered letter with return receipt, which shows the will to withdraw from the contract. . This communication must be addressed to Comas di Mascazzini V. & C. s.n.c., Corso Martiri Patrioti, 70 - 20022 Castano Ptimo (MI). This communication can also be sent within the same period of 14 days, by fax to the number (+39) - (0) 331-878.497 and / or by e-mail to the address staff@aquariumline.com provided that it is in any case confirmed. by registered letter with acknowledgment of receipt within the following 48 hours.
  Once we have received the aforementioned notice of withdrawal, the Customer Assistance service of the Site will quickly communicate to the Customer all the instructions for sending the "return request" and on how to return the goods, which must take place within the following 48 hours. , attaching the RMA number (return authorization code). The right of withdrawal meets the limits set by Legislative Decree 185/99, in particular it is subject to the following conditions:
  • the purchased good must be intact, unused, unopened and returned in the original packaging, complete in all its parts (including packaging, any documentation and accessory equipment), together with the RMA number;
  • the shipment, up to the certificate of receipt in our warehouse, is the responsibility of the customer and under his full responsibility. In case of damage to the goods during transport, COMAS will notify the Customer of the incident within 5 days of receipt of the goods in its warehouses, to allow him to promptly file a complaint against the courier he has chosen and obtain a refund of the value of the goods. (if insured). In this case, the product will be made available to the Customer for its return, and the request for withdrawal will be canceled at the same time.
  • COMAS is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
  • upon its arrival in the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged, COMAS will deduct a percentage from the refund due, in any case not exceeding 10% of the same, as a contribution to the costs necessary for the restoration;
  • if COMAS has collected the price of the product from which it withdraws, it will refund the Customer the relative amount (minus any sums to restore the packaging), by bank transfer, within 30 days from the date of notification of the withdrawal by registered mail and not before receiving the product.
  • It will be the Customer's responsibility to promptly provide the bank details (ABI Code - CAB - Current Account of the order holder) on which to obtain the transfer. The cost of the operation will be withheld.
  • If you wish to withdraw from the purchase of one or more products that have actively contributed to the achievement of the threshold for the "Free Shipping" formula, the costs incurred by ReefSnow.com for delivery of the goods not originally charged to the customer.
  • If one or more products for which the withdrawal from the purchase is requested has made it possible to obtain a free or discounted product, the customer is required to return the product or can withhold it by paying the difference, in the case of a discounted product or the full cost. , in the case of a free product

General rules for return a product

To meet the deadline, simply send the "return request" of the product you want to return in time, by clicking directly on the link you find in the order you sent us (see ORDER HISTORY in MY ACCOUNT). The customer will receive a confirmation email with an RMA number (return authorization code) and an email response to the problem illustrated in the "return request". The shipment can take place only after receiving our authorization. The shipping costs incurred will be refunded if the product: does not correspond to the one ordered

The refund is in accordance with our courier's standard rates. Additional costs cannot be refunded. We offer the possibility of having the package picked up by our courier, directly at the customer's home, upon payment of the shipping costs as per our table.

The product must be sent to: Comas di Mascazzini V. & C. s.n.c., Corso Martiri Patrioti, 70 - 20022 Castano Ptimo (MI).

The product arrived in our warehouses is processed and then, once the problem has been solved, based on the request made by the customer, sent back to the customer's home, if necessary. It is possible to follow all the management phases of the return procedure directly from MY ACCOUNT - ORDER HISTORY, by clicking on the link with the RMA number.

In case of purchase of frozen food, live food and plants, we inform you that, should it arrive in unsuitable conditions (e.g. thawed, perished plants, etc.), no complaints will be accepted without timely photographic documentation of the problem encountered.

Disclaimer COMAS is not responsible for any damage or loss, direct and / or indirect, deriving from the sale of goods and services offered in the catalog published on the Site, even for delayed and / or non-delivery of the product, nor for the correspondence of the goods to the published specifications. on the site, or for any other fact not directly attributable to COMAS. Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order.

The image accompanying the description of a product may not be fully representative of its characteristics, but differ in color, size, accessory products shown in the figure. All supporting information is intended as a simple generic information material, not referable to the real characteristics of a single product. COMAS is not liable for typographical errors or changes in characteristics and prices introduced by manufacturers or for damage caused by improper use of the products.

The sales contract between the customer and COMAS is concluded in Italy and governed by Italian law. For any civil and criminal dispute deriving from the conclusion of this distance sales contract, the competent court will be that of the municipality of COMAS residence. In the event of a refund procedure, Reefsnow.com will re-credit the customer the amount due within 30 working days from the date of the request for refund of the money.

Claim

For any report, complaint or request for information, you can contact the info@reefsnow.com address directly: quoting the order number assigned at the conclusion of the order and reported in the order confirmation sent automatically by E-Mail.

For any omissions in these conditions of sale, please refer to Legislative Decree n.206 of 06/09/2005 (Consumer Code).